Being there for our clients at the time of a claim is probably the most important role we play.
The claims process can be long and complex and sometimes traumatic. Rest assured, we are here to guide you through.
We work closely with our clients and insurer partners to make the process as simple and efficient as possible – ensuring you are back in business or on the road sooner!
From lodgement of the claim, monitoring progress and negotiating with insurers, we ensure the best possible outcome for our clients.
Our philosophy is simple
Structure policies to provide the protection you need for a price within budget
Assist the understanding of overly complex policy interpretations
Assist to reduce the cost and the number of claims through effective risk management strategies
Assist our client in the claims lodgement process through to finalisation of the claim
Act fairly and be your advocate in the event of a claim
Provide 24hr emergency claims assistance where required
In the event of a claim, we will:
Lodge claims and maintain communication every step of the way
Advocate and negotiate with insurers on behalf of our clients to ensure they receive their full entitlements
Arrange for a loss assessor to be appointed where required
Arrange expert consultants including legal and accounting services where needed
Arrange access to Risk Management services to assist in prevention or mitigation against future loss
Ongoing advice while dealing with third parties, assessors and insurers
We are with you every step of the way through the claims process.
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Call us today or make an appointment to see how we can help you with your general insurance needs.